At, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer you the opportunity to return the product according to the terms defined below.

Return Conditions
Return Period: Items can be returned within 14 days after receipt.
Product Condition: Items must be returned in their original condition, unused, and with all attached tags. Customized items are not eligible for return unless there is a manufacturing defect.
Return Procedure: To initiate a return, please contact our customer service with your order number and details of the product to be returned. 

Refund Process
Return Inspection: Upon receipt, returned items will be inspected. If the product condition complies with our return policy, the refund process will be initiated.
Refund Method: The refund will be made using the same payment method as the original order.
Refund Timeframe: The refund will be processed within a maximum of 14 days after receiving the returned item.

Return Fees
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Damaged or Defective Items
In the event of receiving a damaged or defective item, please contact our customer service immediately. We are committed to replacing or refunding these items in accordance with your legal rights.

Policy Changes
Frederic Liez EI reserves the right to modify this return and refund policy at any time.